Become A Stockist
Want to become a wholesale partner?
We'd love to partner with you too! Please take a look at our wholesale terms and conditions below and let us know if you have any questions.
Becoming a Stockist
We strive to build great relationships with each of our stores and welcome input and feedback regarding our goods and services. As we continue to grow and build our brand, we recognize the importance of our retailers and appreciate your interest in Fox & Fallow. Fox & Fallow is committed to producing high quality, unique products that will complement a variety of retailers. We aim to build lifelong relationships with our retailers and are committed to delivering only the highest quality products and the highest quality service.
To be considered as a stockist please complete our stockist application form and we'll be in touch asap.
Pre-orders
Some products will be available for pre-order with the estimated ship date marked in the product title. If your order contains pre-ordered items, your order will be shipped in full when the pre-ordered items become available. If you would like to split your order, please note that additional shipping charges will apply. Please email hello@foxandfallow.com.au if you would like to split your order.
Back Orders
Occasionally certain products may be out of stock and if this is the case we will back order them, or refund them. Once an item is back in stock, we will ship it out immediately, at no extra cost, unless directed otherwise.
Display & Packaging
All Fox & Fallow products must be displayed and sold in their original packaging. Boxed sets and packs may not be broken up and sold as individual products. Failure to comply may result in account termination. If you are selling Fox & Fallow products online, credit must be given to Fox & Fallow in the product description. Please let us know if you have any questions regarding our packaging.
Ordering & Payment
$250 minimum for opening orders
$250 minimum for reorders
Orders can be made by email, online via our wholesale websites
Online (Australia only):
foxandfallowwholesale.com.au
Online (International):
foxandfallowwholesale.com
Online (New Zealand):
foxandfallowwholesale.co.nz
Email: hello@foxandfallow.com.au
Payments for orders are required to be made via direct deposit, credit card (1.75% surcharge) or Paypal (wholesale websites only). Please note: we do not accept cheques.
All orders are charged at the time of shipment. Net 30 terms may be extended to our partners with great credit history and references. No orders for accounts with a balance due will be shipped until all outstanding amounts have been made. Late payments incur a late fee of 10% per month.
Terms
Retailers must agree to our Terms for approval and we reserve the right to discontinue sales to stores who fail to comply.
Cancellations, Returns and Exchanges
We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and it its original packaging.
Shipping
All orders are shipped from our studio in Brisbane, Australia. Unless other arrangements have been made, orders ship via courier. Please let us know if you'd like to request special shipping arrangements or if you'd like us to use your shipping account number. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice.
Turnaround Time
We endeavor to make sure that all our products listed on our website are in stock and the pricing is up to date and correct. Our standard turnaround time is between 1-3 business days depending on availability and receiving payment authorization for a purchase. In the event that an ordered item is not in stock or we are unable to fulfill your order, we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary.
Timber Variance
Because timber is a natural product, the grain will vary from piece to piece. Some imperfections may be present and we believe these variations add to the authentic, natural quality of the sign. Subject to "Cancellations, Returns and Exchanges", Fox & Fallow do not offer refunds or exchanges.
Legal Stuff
All work is copyright © Fox & Fallow. Work may not be reproduced, altered or used without written permission from Fox & Fallow. All rights reserved. In purchasing any Fox & Fallow products, you agree that the terms and conditions will be interpreted under the laws of Australia.